Return and Exchange Policy
Store Return Policy
- Returns & exchanges are only accepted for items with manufacturing defects within 30 days of original purchase. (conditions apply)
- All returns & exchanges must be accompanied by the original receipt.
- Returns & exchanges must be in new condition with original parts/packaging.
- Returns & exchanges can only be accepted at the original purchase location.
- Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any difference)
- If the refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
- Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
- Such items may include but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
- Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
- No returns are accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops, or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling, etc.
- Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Artisan Vapor & CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
- E-liquids, Salt Nic
- CBD
- Replaceable Coils, Atomizers, Pods, Cartridges
- Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs, etc.) except for DOA products
- Batteries
- Tips & Mouthpieces
- Mechanical Mods (including Squonk devices)
- JUUL products are to be dealt with by the manufacturer directly. No returns will be accepted at the store. Keep the original packaging for serial number
- No returns will be accepted on CBD products
- No returns will be accepted on disposable devices